I’m Just a Dumb Eskimo; but seriously Bacon?

I’m Just a Dumb Eskimo; but seriously, whats your excuse? So came into work today, I work as a IT call center employee and had a manager prove to me that some people will just plain never understand technology. Here’s how it went:

Me: Thank you for calling the %%%%%%’S call center this is Andrew speaking how can I help you today?

Caller: Yea this is mike I just sent a fax in.

Me: Okay sir the first thing I need is your restaurant number (seriously we handle over 9,000 stores I don’t know you by the sound of your f***ing voice people)

Caller: can’t you just look me up I’m mike (again only his first name was given…this is going to be a long call)

Me: no sir it should be on any of your reports in the Back office or printed on your receipt.

Caller: oh sh** yea that’s right isn’t it… do you want me to read it to you? (FFS this guy seriously cannot be this stupid)

Me: Yes please.

Caller: ok i’m unit ****

Me: Okay sir and how can I help you today I just pulled up your fax but it looks to be blank.

Caller: Oh really? I wanted to call to complain about the new bacon we’ve been getting its way too thin for us to serve to the customers I faxed you a slice of it so you could see what I was talking about; can you walk me through how to do it correctly? (After 3 minutes of hysterical laughter on my end, I of course had muted it)

Me: I’m sorry sir there is no way to fax in physical objects. Fax machines only read the data of the paper your faxing and send it to our line. If you would like though I can fill out a complaint form for you without the need of the bacon.

Caller: Fine that will work but I think there is a way to fax this in I think my son said something about doing it on our home machine.

Me: No Problem sir have a nice Day.

~ by noriliszione on August 29, 2011.